How to enable the Phishing Filter in Internet Explorer 7:
  1. Open Internet Explorer

  2. Click on Tools and then select Internet Options.

  3. Click on the Security tab.

  4. Click on the Custom Level button.

  5. Scroll down to the Miscellaneous category and look for Use Phishing Filter underneath it.

  6. Select Enable.

  7. Press the OK button. Then press the Apply and OK button again.

How to enable the Phishing Filter in Mozilla Firefox:
  1. Open Firefox

  2. Click on the Tools menu and select Options.

  3. Click on the Security option category.

  4. Put a checkmark in the checkbox labeled Tell me if the site I'm visiting is a suspected forgery

  5. Select the option labeled Check by asking Google about each site I visit.

  6. Press the OK button.

E-mail Terms and Definitions

There are many different types of software, protocols, and services available to access and send e-mail. In this section we will explain various technical terms that you may see when using e-mail services.

POP3 = POP3 stands for Post Office Protocol version 3. POP3 software usually runs on an ISP's or company's server and accepts connections from your mail software. Once connected your mail software will send your login information, and if you successfully login, will download any new mail that may be stored on the servers to your local machine. It is important to note that a POP3 server is used only for retrieval of e-mail in a mailbox stored on the POP3 server. It is not used to actually send e-mail.

SMTP = SMTP stands for Simple Mail Transport Protocol. SMTP software usually runs on an ISP's or company's network, accepts mail from your mail software, and then delivers it to your recipient. It is important to note that the SMTP server is used only for sending and accepting e-mail to and from other servers or accepting e-mail to be sent from your mail client. SMTP servers are not used to download e-mail saved on the server. To do that you would use the POP3 server described above.

IMAP = IMAP stands for Internet Message Access Protocol. This protocol is similar to POP3 in that it is used to access mail that is located on your mail server. The difference is that IMAP allows you to view and access your e-mail without downloading the e-mail to your local computer like POP3 does. This allows you to have the same access to your mail, including folders and sent items, from any computer that has an IMAP client on it. The disadvantage to IMAP is that this protocol tends to be resource intensive for the server and your mailbox can quickly grow in size because the mail is not typically downloaded. It is for these reasons that most ISP's do not offer IMAP access to your mailboxes.

Webmail = Webmail is simply the ability to access the mail in your mailbox stored on a server using your web browser. The most commonly used webmail applications are Gmail, Yahoo, AOL, and Hotmail.

Frequently Asked Questions

Q: Is it true that people can read my e-mails while they travel through Internet on the way to the person I am sending them to?

A: The technical answer is Yes. Any time a message passes through a server, that server can examine the message, copy the message, or even delete the message depending on certain criteria. The reality, though, is that the majority of ISPs and companies do not do this simply because it would become overwhelming to store copies of all the mail that passes through their server. At the same time, it is always better to be safe then sorry. So never send personally identifiable information such as social security numbers, credit card and banking information, passwords, etc via e-mail.

Q: Who or what is this Mailer-Daemon or Postmaster that sometimes sends me an e-mail.

A: These mailer-daemon or postmaster emails are automatically generated by the mail server software when an e-mail you sent failed to reach it's intended recipient for some reason. Whether it be you sent an e-mail to a person that does not exist, the recipient's mailbox is full, or the server is having an error, when you receive one of these e-mails it means that your e-mail failed to be delivered. If you open the email they will typically, if you can decode the information, give a reason as to why the delivery failed.

Q: Why does it take so long for someone to receive an e-mail I sent them?

A: When you send an e-mail to someone it should get to them within minutes if not seconds. There are many factors, though, that could cause delays in delivery. Below we explain a few of these factors:

. When a server receives an e-mail it is placed in a first-in-first-out queue. If the queue has a lot of messages in it, and the server is not a very powerful one, it could take a while for your message to be processed. This is exacerbated further as a mail message may have to pass through multiple servers each adding their own delay.

. You may be having trouble connecting to your outgoing mail server because the server is having a problem or your Internet connection is down. You can usually see signs of this problem when the message you sent is sitting in your Outbox folder instead of appearing in your Sent folder. A e-mail in your outbox usually indicates a problem connecting to your outgoing mail server.

. The recipients address was spelled wrong or the recipients mailbox is full. When you run into this type of issue you will generally receive an error back from the Mailer-Daemon with a cryptic message stating that the address could not be found or the mailbox was out of space.

Q: I keep getting messages from someone called Mailer-Daemon saying that I am sending e-mail to people that I never sent to!?!?!

A: I see this question all of the time. You check for new e-mail on your computer and a stream of e-mails from someone called Mailer-Daemon appear saying that your e-mail message to some unknown address failed. These types of messages are typically due to your own computer or someone else's computer being infected with an e-mail worm. E-mail worms typically propagate by scanning an infected computer's address book and then disguising itself as one of the contacts in this address book. It then sends an e-mail to everyone in the list or other randomly generated recipients. When these e-mails fail to deliver for whatever reason, the errors are returned to you because the worm is sending out that e-mail disguised as yourself.

If it is not your computer that is infected there is, unfortunately, not much you can do to fix these types of problems other than try and examine the Internet header of the mail message to determine the IP address of the computer that is sending the messages. You can then hopefully track the user down using this information to let them know they are infected.

Q: When someone sends me an e-mail they get a message back saying it was undeliverable because I have no space left in my mailbox!

A: When someone sends you an e-mail your mail server will store the message in a mailbox on the server. ISPs, though, will typically set a maximum allowable size for your mailbox, and if your mailbox reaches this limit, will generate error messages stating that your mailbox is full to whoever sends you an e-mail. To fix this problem download all your mail off the mail server using a POP3 client such as Outlook Express, Outlook, Thunderbird, Eudora, etc. These types of problems typically occur when someone enables the setting in the mail software to leave messages on the server. When this setting is enabled when you download new e-mail a copy is left up on the server and is never deleted.

Q: Where does e-mail get stored on my computer?

A: When your mail client downloads new mail it stores them in mailboxes on your local computer. Depending on the software you use for mail, the mailboxes will be stored in various locations. Below is a list of the default locations for the more popular mail software packages.

Mail Software Location on your computer
C:\Program Files\Eudora
Mozilla Thunderbird
C:\Documents and Settings\LoginName\Application Data\Thunderbird\Profiles\random.default\Mail\Local Folders
C:\Documents and Settings\LoginName\Application Data\Opera\Opera\mail
C:\Documents and Settings\LoginName\Application Data\Microsoft\Outlook
Outlook Express
C:\Documents and Settings\LoginName\Local Settings\Application Data\Identities\{IdentityCode}\Microsoft\Outlook Express
Windows Mail (Vista)
C:\Users\LoginName\AppData\Local\Microsoft\Windows Mail\Local Folders
Windows Live Mail Desktop
C:\Documents and Settings\LoginName\Local Settings\Application Data\Microsoft\Windows Live Mail desktop\

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